Coverage Case Manager, Twin Cities, Minnesota

Created 11/25/2020
Reference 11383292
Job type Part Time
Country United States
State Minnesota
City Twin Cities
Zip 55401
Salary Competitive
All required qualifications must be documented on application materials.

-Training/Experience (Must meet qualifications in one of the following four ways):
1. BA/BS in one of the behavioral sciences or related fields including but not limited to social work, psychology, or nursing from an accredited college or university AND: At least 2,000 hours of supervised experience in the delivery of services to persons with mental illness OR is fluent in the non-English language group of the ethnic groups CUHCC serves.
2. has at least 6,000 hours of supervised experience in the delivery of services to persons with mental illness;
3. is a graduate student in one of the behavioral sciences or related fields and is formally assigned by an accredited college or university to an agency or facility for clinical training or
4. holds a master's or other graduate degree in one of the behavioral sciences or related fields from an accredited college or university and has less than 4,000 hours of post-master's experience in the treatment of mental illness.
-A valid Minnesota driver's license and access to a vehicle with insurance coverage to make home and agency visits and transport clients as needed.

-Experience working with clients with mental illness.
-Experience working in community mental health clinic.
-Fluent in spoken Vietnamese, Lao, Spanish, Hmong or Somali language and culture.

About the Job

Case Management is defined in State Statute as providing coordination and access to services required by people experiencing serious and persistent mental illness (SPMI, adults) or serious emotional disturbance (SED children). The clinic has a contract with Hennepin County and various Managed Care Organizations to provide these services to eligible patients who reside in Hennepin County. The scope of the work and the requirements for supervision of the work is found in MN. Statute and in the MN. Health Care Provider Manual published by the Dept. of Human Services.

This position reports to a Behavioral Health Program Manager


1. Provide adult or child case management services 100%
1. Gather information to identify the recipient's functioning level and need for services in all domains.
2. Complete and regularly review the written functional assessment
3. Routinely contact and monitoring or communicate with the recipient, family members, providers, or other relevant persons about the status of the recipient, the individual service plan or progress in achieving the goals of the service plan.
4. Maintain records related to the recipient's status and functioning

Expected Outcomes:
• Accurate understanding of client's mental illness, strengths and needs.
• Functional Assessment completed with description of current status, description of functioning and link between the functional impairment and mental illness.
• Client readiness to utilize services will be assessed.

1. Develop a service plan (Individual Community Support Plan) with the client designed to meet the needs of the client which were identified in the assessment.
2. Develop and revise goals as needed including written service agreements and routine case supervisory activities
3. Receive clinical supervision for identified recipients with SPMI or SED

Expected Outcomes:
• Tailor planned services to individual needs and preferences.
• Full range of resources will be utilized including natural and professional supports.
• Clients will be discharged when they have met their goals and have sufficient supports in place.

Referral, Coordination, Monitoring:
1. Make effective linkages with natural and social supports as outlined in the ICSP.
2. Monitor client use of services to assure that services are meeting client needs as planned.

Expected Outcomes:
• Facilitate effective referrals providing support to the client as needed; including arranging and/or providing transportation to clients when appropriate.
• Client will have needed financial resources to obtain and utilize the services.
• Ongoing contact between CM and treatment team to monitor client progress on goals.
• Adequate oversight of client services to avoid duplication and gaps in service.

Working Relationship with Client:
1. Develop relationship and trust in order to support the client in achieving their goals.

Expected Outcomes:
• Demonstrate ability to engage client and develop trust.
• Understand and use the recovery model and motivational interviewing
• Manage role clarification, balancing CM and client roles and responsibilities.
• Demonstrate skills and strategies in working with people with mental illness.

Required Skills:

-Attention to detail and persistence in completing tasks.
-Multi-tasking, organization and prioritization skills.
-High-level communications skills to work with patients, staff, providers, and outside agencies.
-Excellent customer service skills.
-Willingness to work with patients and staff from diverse cultures, languages, and backgrounds.
-Capacity to work on a team and make positive contributions to the team.

About the Department

CUHCC serves nearly 11,000 patients a year through over 55,000 visits annually. The patient population comes from over 12 different racial and ethnic groups that span five continents. CUHCC's mission is to seek health equity in our community by advancing the well-begin of diverse people. Candidates must be able to adapt behaviors to others' styles; interact with people who have different values, cultures, or backgrounds; be of service to difficult people; optimize the benefits of having a diverse workforce.

Teamwork is an essential skill to promote synergy within the organization. Candidates must be able to share due credit with coworkers; display enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from coworkers; display team spirit.

Candidates must have excellent communication skills and be able to clearly present information through the spoken or written word; read and interpret complex information; talk with customers or clients; listen well.

Staff is expected to demonstrate a high level of service delivery; do what is necessary to ensure customer satisfaction; deal with service failures and prioritize customer needs.

How To Apply

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents there.

To request an accommodation during the application process, please e-mail or call (612) 624-UOHR (8647).


The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U:

Background Check Information

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

About the U of M

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.
Employer University of Minnesota

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