Registered Nurse/Care Coordinator - Patient Care Professional 1 or 2, Twin Cities, Minnesota

Created 11/25/2020
Reference 11383277
Job type Full Time
Country United States
State Minnesota
City Twin Cities
Zip 55401
Salary Competitive
The UMN has suspended hiring for most positions. However, we will continue hiring for positions critical to the University's mission and operations at this time. Applications are being accepted for this position and you are encouraged to apply. In-person interviews are suspended indefinitely and will be replaced by interviews in a virtual format. Thank you for your continued interest in working at the University of Minnesota.


All required qualifications must be documented on application materials.

Required Qualifications (Patient Care Professional 1):

-BA/BS f rom an accredited school of nursing or a combination of related education and work experience to equal four years.

1. Current licensure as a Registered Nurse in State of Minnesota.
2. CPR certified.
3. Experience in managing clinical care using an electronic health record.


Required Qualifications (Patient Care Professional 2):

-BA/BS f rom an accredited school of nursing with at least 2 years of experience or a combination of related education and work experience to equal six years.

1. Current licensure as a Registered Nurse in State of Minnesota.
2. CPR certified.
3. Experience in managing clinical care using an electronic health record.

1. Two to three years of experience in providing care coordination or skilled nursing.
2. Proficient in one of CUHCC's dominant languages: Spanish, Somali, Vietnamese, Hmong, Lao.
3. Experience or certification in mental health nursing.
4. Experience in providing care coordination to a complex, diverse patient population.

About the Job

This position contributes to the efficiency and effectiveness of the clinic's services in providing patient care and care coordination for the Psychiatry Department and/or Medical Department. This position reports to RN Manager.

Patient Care & Care Coordination: 90%
• Administer care/treatment and care coordination to patients as ordered by medical and mental health providers.
• Participate and work together with team members to ensure that patients receive whole-person care.
• Conduct patient and family education related to preventive care, mental health care, chronic care and condition management as appropriate; connect patients to resources when their conditions are exacerbated.
• Manage a panel of patients, many with multiple medical and mental health diagnoses, and other patient populations as assigned.
• Develop patient care plans based on risk and overall patient care complexity.
• Work with care managers to implement the patient's care plan.
• Communicate with providers, care coordination team members, and other support staff through EHR, in person, and other means.
• Communicate significant changes in patient status to provider and care team.
• Facilitate medication refills and provide medication education for patients as needed.
• Identify and connect patients to community resources that will assist them in achieving good health outcomes.
• Follow-up with patients if they have not scheduled their appointments. Check lab/path results from Fairview and if needed call Fairview for results.
• Follow-up with no-show patients that have not rescheduled.
• Work with interpreters and/or PSRs to call and schedule non-English speaking patients accordingly.
• Orient residents and nursing students as needed.
• Provide walk-in and phone triage.
• Respond to flags, Emergency Department/Inpatient Hospitalization summaries, refill requests.

• Attend all-staff meetings, weekly care coordination meetings, weekly nursing meeting meetings, and daily huddles.
• Other duties as assigned.


1. Nursing assessment aptitude and problem solving skills
2. Strong time management and organizational skills
3. Knowledge of regulations, policies and procedures for nursing in the primary care setting.
4. Proficiency in utilizing an electronic medical record, registries or databases to monitor patient outcomes. Proficiency in electronic tools with the EMR to communicate with
5. Must be able to lift 30 lbs.
6. Willingness to work 4-8 hour shifts between the hours of 7 a.m. and 8:00 p.m. Monday through Friday and some Saturdays from 9:00 a.m. to 1:00 p.m.
7. Must be able to work in a fast-paced, rapidly changing environment that requires sitting, standing, and walking, with frequently changing priorities. Must be able to be flexible and multitask.
8. High-level communications skills to work with patients, staff, providers, and outside agencies.
9. Excellent customer service skills.
10. Willingness and skill in working with patients and staff from diverse cultures, languages, and backgrounds.
11. Capacity to work on a team and make positive contributions to the team.

This position requires a criminal background check and negative TB test

About the Department

CUHCC serves nearly 11,000 patients a year through over 55,000 visits annually. The patient population comes from over 12 different racial and ethnic groups that span five continents. CUHCC's mission is to seek health equity in our community by advancing the well-being of diverse people. Candidates must be able to adapt behaviors to others' styles; interact with people who have different values, cultures, or backgrounds; be of service to difficult people; optimize the benefits of having a diverse workforce.

Teamwork is an essential skill to promote synergy within the organization. Candidates must be able to share due credit with coworkers; display enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from coworkers; display team spirit.

Candidates must have excellent communication skills and be able to clearly present information through the spoken or written word; read and interpret complex information; talk with customers or clients; listen well.

Staff is expected to demonstrate a high level of service delivery; do what is necessary to ensure customer satisfaction; deal with service failures and prioritize customer needs.

How To Apply

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail or call (612) 624-UOHR (8647).


The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U:

Background Check Information

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

About the U of M

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

The University of Minnesota offers a comprehensive benefits package including:
  • Competitive wages, paid holidays, vacation and sick leave
  • Low cost medical, dental, and pharmacy plans
  • Health care and dependent daycare flexible spending accounts
  • Excellent retirement plans with employer match
  • Disability and employer paid life insurance
  • Wellbeing program with reduced insurance premiums
  • Tuition reimbursement opportunities covering 75%-100% of eligible tuition
  • Student loan forgiveness opportunity
  • Opportunities for growth and promotion
  • Employee Assistance Program

For more information regarding benefits:
Employer University of Minnesota

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