NextGen EHR Specialist II, Cincinnati, Ohio

JOB SUMMARY: The NextGen EHR Specialist is responsible for resolving NextGen tickets and projects while providing high quality customer service, properly documenting and timely communication of ticket/project status'/needs and collaborating with numerous departments to ensure timely resolution as well as building relationships that facilitate Member confidence in OSIS and the organization's team members.


ESSENTIAL JOB FUNCTIONS: The responsibilities listed are fundamental to the position and must be performed successfully to achieve the key performance objectives of the role. Other responsibilities may be assigned.

*Builds and maintains Member and internal relationships to drive mutually beneficial solutions and drive positive Member experiences; acts as onsite subject matter expert/consultant and OSIS Member liaison.

*Conducts onsite and/or remote NextGen training.

*Receives escalated tickets; resolves or escalates tickets based on Member, Member need and application issues; communicates NextGen updates that need completed to resolve Member issues with other internal resources as needed.

*Maintains up*to*date and accurate ticket status and documentation; for projects and escalated tickets.

*Escalates Member issues, when appropriate, and clearly communicates steps taken, future steps and Member needs in ticket to ensure a smooth transition between internal teams.

*Responsible for follow*up on assigned Member projects; subject matter expert lead, participates in Member on*boarding meetings, workflow analysis, project conference calls, NextGen build, remote and onsite training; acts as subject matter expert to Members and other internal teams; evaluates feasibility of Member requests.

*Develops NextGen template customizations and System/Practice template configuration.

*Assists in educating internal and external teams of NextGen capabilities and feasibility.

*Lead/conduct/participate on regular Member calls as assigned for post go live Members to ensure Member compliance with new technologies, regulation and policies.

*Other duties as assigned.