Semi-Skilled Laborer (International Services), Houston, Texas

Created 11/25/2021
Reference 479843
Job type Full Time
Country United States
State Texas
City Houston
Salary $15.00 - $17.32 Hourly
POSITION OVERVIEW

Applications accepted from: All Persons Interested
Division/Section: Bush Intercontinental / International Services
Workdays & Hours*: *Shift work, including rotation, weekends and holidays.
(*Subject to change)

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS
The International Services Operations Team's vision is to firmly establish a high-performance organization comprised of talented airport professionals possessing subject matter expertise and who embrace the core values of the Houston Airport System. Our mission is to ensure a safe, secure, and efficient operating environment by maintaining strict compliance with federal, state, and local government regulations while simultaneously providing the highest levels of customer service for all passengers, visitors, tenants and employees. Provides facilitation assistance to all international arriving customers processing through the Federal Inspection process and manages all common use facilities with our primary focus of maintaining compliance with all federal, state, and local rules and regulations pertaining to the airport. Serves a wide scope of internal and external customers including, but not limited to the traveling public, airlines, commercial transportation providers, regulatory agencies, tenants, contractors, department cost centers and city departments.

The purpose of the Semi-Skilled Laborer within the International Services section is to deliver a high level of customer service to International arriving customers by facilitating their baggage claim in the FIS. This is conducted in a safe and customer friendly manner. Provide friendly service and directions as customers exit the FIS process. Ensuring high performance operational processes and workflows are followed. To quickly adapt in an ever-changing airport environment. "Must be able to pass a criminal background check, obtain and maintain federally mandated security clearances where required."

The Semi- Skilled Laborer duties will include but are not limited to:
  • Operates hand tool equipment when needed to perform a variety of tasks to support the International operation.
  • Monitors inventory control.
  • Performs basic maintenance, assembly and repairs to structures, facilities, and equipment.
  • Performs additional miscellaneous assignments as required.
  • Maintain a jam free carousel operation and clear all remaining bags from the carousel to facilitate customer processing.
  • Using multilingual skills to assist and facilitate international passengers through the FIS, obtain quarterly customer service ratings (CSPC) of 80% or higher within 9 months.
  • Maintain 100% compliance with Safety SOP's; have zero preventable or at-fault safety accidents/incidents
  • Assist TSA with movement of bags during peak screening times
  • Performs other duties as assigned.
WORKING CONDITIONS
The position requires extensive, near-continuous physical exertion such as repeated lifting of very heavy objects (more than 80 pounds), deep bending, climbing steps and/or assuming awkward positions. There are routine exposures to significant levels of heat, cold, moisture and air pollution. The position may involve periodic exposure to chemical substances and physical trauma of a minor nature such as cuts, bruises and minor burns. Requires the ability to make coordinated gross motor movements in response to changing external stimuli within moderately demanding tolerances; or the ability to make coordinated eye/hand movements on a patterned response space within low tolerance demands with no real speed requirements. This job requires the ability to stand and walk for extended periods of time on a hard-surfaced floor.

MINIMUM REQUIREMENTS

EDUCATIONAL REQUIREMENTS
Ability to read, write, add, subtract and follow oral and/or basic written instructions as might normally be acquired through 9 to 11 years of formal schooling. No special knowledge of any subject area or technical field is required

EXPERIENCE REQUIREMENTS
Six months of related experience are required.

LICENSE REQUIREMENTS
Must have a valid Texas Class C Texas driver's license and compliance with the City of Houston's policy on driving (AP 2-2).

PREFERENCES

**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6. **

Preference will be given to applicants with one year of experience using bilingual or multilingual skills in a customer service environment is required.

GENERAL INFORMATION

SELECTION/SKILLS TESTS REQUIRE
The selection process will involve application review and/or interview. Department may administer skills assessment test.

SAFETY IMPACT POSITION YES
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

PAY GRADE 6

SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 281-233-1852. If you need special services or accommodations, call 281-233-1852 (TTY 7-1-1). If you need login assistance or technical support call 855-524-5627.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process. Applicants are encouraged to attach a cover letter and resume along with their completed application when applying. For further information pertaining to the Houston Airport System, please visit: https://www.youtube.com/watch?v=EDWLV_sJFoM .

EEO Equal Employment Opportunity
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.
Closing Date/Time: 12/8/2021 11:59 PM Central
Employer HOUSTON AIRPORT SYSTEM

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