Homeless Engagement Alternatives Liaison Team Manager (Management Analyst III), Tacoma, Washington

Created 11/25/2021
Reference 479794
Job type Full Time
Country United States
State Washington
City Tacoma
Salary $90,667.20 - $116,209.60 Annually
Position Description

The City of Tacoma is recruiting for the position of Homeless Engagement Alternatives Liaison Team Manager. This Management Analyst III level position is a key member of the Neighborhood and Community Services Department leadership team, and is accountable for aligning approaches and deliverables in support of the City's commitment to equity and systems transformation, with a focus on providing solutions to address racial disparities within the service delivery system.

NOTE : The required cover letter must outline specific qualifications, background and expertise; which clearly and specifically outlines personal expertise, as it relates to the position .

The City of Tacoma Homeless Engagement and Alternatives Liaison (HEAL)Team Manager functions in a highly politicized environment and coordinates outreach and engagement at locations throughout the community, mostly in encampments, facilitating effective relationships with vulnerable individuals to build trust and confidence in City efforts to provide services in collaboration with shelter and other service providers, to maintain real-time understanding of services and shelter availability, develop effective avenues for quick access to available services and shelter for individuals experiencing homelessness, and manage processes to address need for hygiene and sanitation associated with encampments. The position supervises employees assigned to the City's homeless outreach and engagement teams, and is responsible for creating a work environment that reflects the City's commitment to diversity, equity and inclusion. The position coordinates city-wide efforts to mitigate the impacts of homelessness in Tacoma, facilitates effective community relationships, and manages communications with City partners and community stakeholders about encampment outreach and engagement, and efforts to assist individuals with accessing shelter and housing.

In this role, the HEAL Team Manager is a key member of the Neighborhood and Community Services leadership team, and is accountable for aligning team and work unit deliverables with Council priorities, systems transformation goals and efforts to build an anti-racist organization and ensure equitable service delivery across the City's homeless services system.

Key Activities :
  • Manage the City's response to unsheltered homeless and mitigating the impacts of homeless encampments, by aligning efforts with best practices, the Tacoma Municipal Code, and the City's Homeless Strategy.
  • Participate in siting and developing shelter options, and building relationships with individuals and the community that result in service and shelter referrals and placements.
  • Negotiate and manage contracts for emergency shelter operations. Prepare reports of activities in conjunction with other partners and submit reports to the director.
  • Prepare and present information to diverse audiences and stakeholders, including executive leaders and elected officials.
  • Participate in budget development and oversee budgets allocated to program activities.
  • Research and respond to inquiries related to encampment engagement and outreach, and report on engagement with the community to address concerns.
  • Supervise HEAL Team staff and work alongside them in the field, providing direction and support to individuals and the team, including assigning work and supporting/developing employees in a stressful and challenging work environment.
  • Ensure that the HEAL team is performing in alignment with department, department goals, and safety requirements. This position may include matrix supervision of other NCS team members.
  • Partner with the Homeless Strategy, Systems and Services Manager to operationalize Tacoma's Homeless Strategy, and ensure that encampments receive appropriate levels of service delivery from contracted service providers, acting as the coordinator for service delivery.
  • Coordinate with Environmental Services Department outreach and engagement staff working in encampments, to ensure alignment of practices and processes to address encampments in environmentally sensitive areas, so they are maintained in compliance with regulatory requirements.
  • Coordinate partnerships with other NCS work units, City departments, and service providers to foster teamwork and share best practices that promote cohesion and advance equity goals in engagement and connecting individuals and families to shelter and housing.
  • Facilitate effective communication with community members impacted by the presence of encampments, and engage them as partners in finding solutions
Scope of Work:
  • This position will make recommendations to the Director and City leadership on efforts to mitigate the impacts of encampments for individuals experiencing homelessness and the community. This position will also make recommendations on policies related to homeless encampment outreach and engagement, and manage efforts to ensure compliance with City policies.
  • This position makes decisions about the day to day administration of NCS outreach staff primarily working in homeless encampments. Decisions are made in conjunction with the team and presented to department leadership. This position will ensure that input is collected from individuals with lived experience in the development of processes and to inform decisions that impact them.
  • This position makes purchasing decisions related to the set-up and implementation of temporary and emergency shelter. These decisions are presented to the department director in the form of recommendations for comprehensive actions to increase the efficacy of the program.
  • This position has responsibility for managing the budget associated with the NCS homeless encampment outreach and engagement efforts, and efforts to mitigate impacts of encampments on the community, including siting and development of temporary or emergency shelter locations. Budgetary decisions or recommendations this position makes are presented to the department director.
C ity of Tacoma - Telework Policy 3.17
The City of Tacoma is committed to fostering a workplace that is innovative, flexible, and attracts, supports, and retains a diverse and talented workforce. Telework is an alternative work arrangement that promotes the health and wellbeing of our employees while reducing our carbon footprint.

In response to COVID-19, telework is in place for all non-essential personnel. Post COVID, telework will continue in some manner, at the discretion of each department. The City of Tacoma Teleworking Policy 3.17 states, " ...City of Tacoma employees live in or near the city they serve. Teleworkers must reside in Washington State."; and, "Teleworkers must remain available and prepared to report to the Onsite Work Location within two hours... on a scheduled telework day in response to business needs."

The City of Tacoma provides excellent medical, dental and vision benefits for the whole family; paid holidays and personal time off; participation the Tacoma Public Employees' Retirement System; and, a growing variety of City-sponsored health and wellness opportunities. For more information on the City of Tacoma's benefits, feel free to explore City of Tacoma Benefits.

City of Tacoma Commitment to Diversity and Inclusion
Tacoma's diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma's entrepreneurial spirit, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress. The City of Tacoma's workforce goal is to reflect our community. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play.


Required Qualifications (Training and Education):
Bachelor of Arts or Bachelor of Science Degree and a minimum of five years of recent experience in design and delivery of homeless strategy, systems and services in a densely populated urban area.

Minimum five years of recent experience leading and managing diverse teams of professional staff working in the human services or homeless services.

Licensing, Certifications and Other Legal Requirements
There may be instances where individual positions must have additional licenses or certification. It is the employer's responsibility to ensure the appropriate licenses/certifications are obtained for each position.
  • Depending upon assignment a WA driver's license may be required.
  • Individuals may have to pass an extended background check conducted by the Tacoma Police Department, depending upon assignment.

Knowledge & Skills

Experience, Qualifications and Skills:
  • Demonstrated experience and commitment to equity and anti-racist leadership, including clear vision leading teams and programs.
  • Strong organizational skills with the ability to manage multiple projects and deadlines and prioritize/re-prioritize work to quickly adapt to needs.
  • Advanced experience as a manager working in the field of homeless or behavioral health service, including current experience engaging individuals experiencing homelessness, and homeless service providers.
  • Minimum of five years of recent supervisory experience, including management of a team simultaneously working on multiple facets of a program. Team matrix management experience is preferred.
  • Demonstrated track record of strong facilitation and negotiation skills, and ability to develop partnerships to build consensus and develop actions to address issues or challenges.
  • Excellent oral and written communication skills, including the ability to communicate effectively and work with people from various cultural backgrounds.
City of Tacoma Leadership Competencies:
Manages Complexity
Demonstrated ability to quickly integrate information and identify strategies and solutions to address a given issue. Assimilate large amounts of information, synthesize and articulate the core idea or issue.
Strategic Mindset
Demonstrated ability to anticipate and prepare for various outcomes that may or may not occur as strategic initiatives unfold.
Communications Effectiveness
Effective communication both verbal and in writing including the compilation of reports, presentations and records; and interacting respectfully and sensitively with individuals and groups to develop and maintain productive relationships and achieve results. Makes excellent customer service a high priority, responding to changing customer needs, and helping customers implement complete solutions.
Collaborates and Builds Networks
Identifies, engages and works collaboratively with both internal and external stakeholders to arrive at solutions that support the organization's mission. Provides frequent opportunities for two-way communication, open to different ideas and points of view and demonstrates an ability to extend trust to others.

Selection Process & Supplemental Information

Interested individuals must apply online and attach a current resume and cover letter.

NOTE : The required cover letter must outline specific qualifications, background and expertise; which clearly and specifically outlines personal expertise, as it relates to the position. Applications received without the required resume and recruitment-specific cover letter will not progress in the selection process.

Those applicants with the strongest demonstrated background and experience may be invited to participate in the interview process. Employment is subject to passing a background check.
The Community
Tacoma is a mid-sized urban port city that sits along the Puget Sound with a population of nearly 210,000. The third largest city in the state of Washington, it is a diverse, progressive international gateway to the Pacific Rim.
The 23,000 capacity iconic Tacoma Dome is a high-demand venue for the largest names in the entertainment industry. The Greater Tacoma Convention Center is an award-winning venue with over 117,000 sq. ft. of flexible event space. The City owns two historic theaters, the recently renovated Pantages and the Rialto, and Theater on the Square, and Cheney Stadium, home to the AAA Tacoma Rainiers, and OL Reign and Tacoma Defiance football clubs.
A magnet for families looking for affordable housing options in the Puget Sound area, Tacoma also draws those who prefer to live in an urban downtown setting with competitively priced condos and apartments that feature panoramic mountain and water views. To see a few of the great things Tacoma has to offer, view this YouTube Video!
Communication from the City of Tacoma
NOTE: For questions regarding this specific recruitment contact Kat Flores, HR Analyst.

Human Resources primarily communicates via email during the application process. Emails from cityoftacoma.org and/or governmentjobs.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk email folders.

The online application system requires you to enter a substantial amount of information. Be prepared to spend at least an hour entering information. In order for your application materials to be considered, all information must be submitted by the closing date and time listed on this job announcement.

For assistance with the NEOGOV application process, questions regarding this job announcement, or if you are experiencing complications while applying, please contact the Human Resources office at 253-591-5400 by 4:00 pm of the closing date of the job announcement. This will allow time to assist you before the job announcement closes. ( For technical difficulties using the NeoGov system , call the applicant support line at 1-855-524-5627 between 6:00 AM and 5:00 PM Pacific Time.)
Closing Date/Time: 12/8/2021 5:00 PM Pacific
Employer City of Tacoma, WA

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