Operations Support Specialist / Office and Administrative Specialist, Intermediate, St. Paul, Minnesota

Created 11/24/2022
Reference 11433865
Job type Full Time
Country United States
State Minnesota
City St. Paul
Zip 55102
Salary Competitive
When all employees are embraced, respected and heard, we will build a collaborative, equitable, inclusive and anti-racist culture where everyone thrives.

Working Title: Operations Support Specialist
Job Class: Office and Administrative Specialist, Intermediate
Agency: Human Services Dept
  • Who May Apply: Open to all qualified job seekers
  • Date Posted: 11/23/2022
  • Closing Date: 11/29/2022
  • Hiring Agency/Seniority Unit: Human Services Dept / DHS Central Office AFSCME
  • Division/Unit: Department of Human Services / LS Operations Support
  • Work Shift/Work Hours: Day Shift / 8:00 a.m. - 4:30 p.m.
  • Days of Work: Monday - Friday
  • Travel Required: No
  • Salary Range: $18.55 - $24.60 / hourly; $38,732 - $51,364 / annually
  • Classified Status: Classified
  • Bargaining Unit/Union: 206 - Clerical/AFSCME
  • Work Area: D - Office of Inspector General
  • End Date: 05/01/2023
  • FLSA Status: Nonexempt
  • Telework Eligible: Yes
  • Designated in Connect 700 Program for Applicants with Disabilities : Yes

Make a difference in the lives of Minnesotans.

The work you'll do is more than just a job. Join the talented, engaged and inclusive workforce dedicated to creating a better Minnesota.

Job Summary

*This position requires 2-3 days in office per week and other days per week are Telework.*

*This position is Temporary for approximately 6 months in duration."

This position is part of the Licensing Division at the Department of Human Services (DHS).

Responsibilities include:
  • Process applications/licenses issued based on social service agencies recommendations and statutory requirements
  • Generate and distribute written communications from the Division of Licensing to prospective applicants, license holders, county social service agencies and other agencies involved in a complex licensing process
  • Give public licensing information to callers such as the public, county agencies and providers of care
  • Prepare, scan, index, and verify documents for electronic storage
  • Perform routine clerical functions such as copying, filing, ordering and maintaining supplies, distributing mail and documents received by fax
  • Directing calls received on the division primary number to the appropriate staff


Minimum Qualifications
  • Customer services skill sufficient to communicate and interact with team members and licensors
  • Data entry skills sufficient to process forms in an efficient and error free manner
  • English Language skills to interact with team members and county licensors via email if application information is incomplete or in question
  • Knowledge of mail processing equipment, multi-function devices and high speed scanners
  • Typing/keyboarding skills sufficient to enter information from applications and forms into licensing management system

Preferred Qualifications
  • Understand and maintain confidential and private information and follow protocols, policies, procedures and regulations related to the same
  • Experience developing standard work procedures or improving processes
  • Variety of experiences working effectively with others from different backgrounds and cultures

Additional Requirements

To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.

REFERENCE/BACKGROUND CHECKS - The Department of Human Services will conduct reference checks to verify job-related credentials and criminal background check prior to appointment.

Application Details

How to Apply

If you have questions about the position, contact Megan Thompson at megan.a.thompson@state.mn.us .

If you are a Connect 700 applicant, please email your certificate and the Job posting ID number to Carolyn Rice at carolyn.rice@state.mn.us by the position close date.

If you are an individual with a disability and need an ADA accommodation for an interview, you may contact the Department of Human Services' ADA Coordinator at 651-431-4945 or DHS_ADA@state.mn.us for assistance.

Select "Apply for Job" at the top of this page. If you have questions about applying for jobs, contact the job information line at 651-259-3637 or email careers@state.mn.us . For additional information about the application process, go to http://www.mn.gov/careers .

About Human Services Dept

WE MAKE A DIFFERENCE! The Minnesota Department of Human Services impacts the lives of 1.7 million people every year, helping them meet their basic needs so they can achieve their highest potential.

Why Work for Us

Our differences make us stronger and leveraging them helps us create a workforce where everyone can thrive. The State of Minnesota is an equal opportunity employer. We are committed to embedding diversity, equity, inclusion, and accessibility at our workplace. We do this by developing strong leaders and advocates, increasing cultural competence and understanding among all employees, and removing institutional barriers and attitudes that prevent employees from advancing as far as their talents will take them. We prohibit discrimination and harassment of any kind based on race, color, creed, religion, national origin, sex (including pregnancy, childbirth and related medical conditions), marital status, familial status, receipt of public assistance, membership or activity in a local human rights commission, disability, genetic information, sexual orientation, gender expression, gender identity, or age.

Diverse Workforce

We are committed to continually developing a workforce that reflects the diversity of our state and the populations we serve. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve the people of Minnesota.

A recent engagement survey of State of Minnesota employees found:
  • 95% of employees understand how their work helps achieve their agency's mission
  • 91% of employees feel trusted to do their jobs
  • 88% of employees feel equipped to look at situations from other cultural perspectives when doing their job
  • 87% of employees report flexibility in their work schedule

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.


Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. The State of Minnesota recognizes that a diverse workforce is essential and strongly encourages qualified women, minorities, individuals with disabilities, and veterans to apply.

We will make reasonable accommodations to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us and indicate what assistance is needed.
Employer Minnesota Department of Human Services

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