Sr Patient Services Specialist, Lubbock, Texas

Created 11/25/2022
Reference 580690
Country United States
State Texas
City Lubbock
Position Description

This position is responsible for assuring smooth operation of the front clinic patient flow. Employees serve as primary contacts for patients and are responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position may responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may be responsible for cash.

Major/Essential Functions

Receives all incoming calls for the clinic.

Prepares schedule of daily appointments for distribution as necessary, and notifies clinic staff of any changes.

Requests necessary charts from medical records.

Receives patients, makes appropriate notations on charts and fee sheets.

Keeps daily count of patients seen for weekly and monthly reports.

Contacts patients who have missed appointments.

Coordinates referral appointments to other clinics.

Maintains required files in clinic.

Checks billing information; making corrections as necessary.

Takes information from patient or pharmacist concerning prescription refills, lab reports, etc.

Coordinating information and requests with physician.

Processes clinic charge sheets and logs fee sheets.

Receipts payments for clinic services.

Assists patients with applications and forms and with questions on their accounts.

Maintains account activity data for daily reports for the business office.

Files insurance claims for patients who request this service.

Assists patients with problems with insurance companies and filing procedures.

Follows up on claims submitted to insurance companies.

Notes denial of insurance claim and reason on patient accounts.

Sends itemized statements to patients, employers or insurance companies as requested.

Performs other work as required.

Required Qualifications

High school diploma or equivalent. 3 years Customer Service, office or related experience, with 2 of those years in a healthcare setting preferred. Additional education may substitute for the experience requirement.

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.

EEO Statement

As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.

Jeanne Clery Act

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx .
Employer Texas Tech University Health Sciences Center

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