Heartland Technology Group
Description:
Position Summary:
This position will be a member of the Modern Work practice as the primary M365 Modern Work Technical Lead. The incumbent will help us deliver innovative solutions for our clients using the latest Microsoft technologies. As a Technical Lead, this role will be responsible for scoping, designing, and leading the technical implementation of Microsoft 365 Modern Work projects, such as EntraID, Exchange, Security, Teams, SharePoint, and OneDrive. This role will also provide technical guidance and mentoring to other consultants and engineers on the team.
Roles and Responsibilities/ Essential Functions:
- 1,305 billable hours with 100 presales hours expected annually.
- Provide 2-6 hours/week of support for project and escalated incident management tickets for current customers with focus on customer satisfaction and quality.
- Engage with clients to understand their business needs and challenges and propose Microsoft 365 Modern Work solutions that align with their goals and vision.
- Lead pre-sales activities including meeting prospective clients and using your expertise to highlight how Microsoft technologies can solve everyday problems; follow-on presales activities will include solution design, proposal writing, and project estimating.
- Lead the technical scoping and estimation of Microsoft 365 Modern Work projects, ensuring that the scope, budget, timeline, and risks are clearly defined and communicated.
- Design and architect Microsoft 365 Modern Work solutions that follow best practices and standards and meet the client's requirements and expectations.
- Lead the technical delivery of Microsoft 365 Modern Work projects, overseeing the development, testing, deployment, and support of the solutions.
- Provide technical leadership and direction to other consultants and engineers on the team, ensuring that the quality and consistency of the solutions are maintained.
- Stay updated on the latest Microsoft 365 Modern Work trends, features, and capabilities, and share the knowledge and insights with the team and the clients.
- Dedicate time to researching, evaluating, and integrating new technologies related to M365 Modern Work applications
- Lead cross-functional teams through complex business problems to successful delivery of a technology solution that will solve the challenge.
- Comprehend and contribute to complex business processes through business acumen and technical aptitude.
- Cultivate effective communication with others throughout all levels of the organization.
- Delight clients by delivering Microsoft-based solutions that simplify their business processes
- Build the HBS brand through social media channels and professional communities, keeping the HBS in the forefront of our customers' minds.
- Build lasting customer relationships based on exceptional customer service and support, best in class solution quality, and open and honest communication
- Share, build, and follow team quality processes in projects and support activities
- Embrace new challenges in similar or parallel workstreams as needed
- Swarm to the work in any other area in need of your expertise, opinion, and engagement – Microsoft is moving fast, and you will be a key to helping our team keeping up with the latest features and recommendations
Requirements:
Competencies
- Tenacious Continuous Improvement - A passion for designing/building new, user-friendly, and creative ways to use Microsoft technologies to solve real-world business problems
- Adaptability - Ability to work under pressure and deliver projects under tight timeframes
- Coaching and Development - Ability to mentor other team members; seek out and embrace feedback from customers, peers, and leadership
- Communication – Openly and honestly communicate the good, the bad, and the ugly with customers, peers, and leadership both verbally and in written form
- Customer Oriented – Build lasting relationships based on mutual respect and passion for delivering the best possible outcome for all parties involved
- Detail Oriented – Produce high quality work deliverables leveraging HBS methods/standards as well as industry best practices
- Self-Motivated – Ability to prioritize work each day based on all client needs; quickly learn new technologies to deliver solutions
- Time Management - Strong time management skills; gracefully transition between multiple clients in a single day
Required Experience:
- 5+ years' experience implementing M365 Modern Work technologies, specifically Exchange and Identity Management
- 5+ years' experience scoping M365 implementation projects, partnering across the organization to ensure all key components are identified and dimensioned
Preferred Experience:
- 4+ years' experience leading the technical aspect of M365 implementation projects, including partnering with multiple business units to ensure all key components are delivered
- 5+ years' experience leading technical Exchange and Identity management projects
- 3+ years' experience implementing M365 information protection, record retention, and audit tracking configuration
- 7+ years' experience delivering up to Tier II support
Required Skills, Education and/ or Certifications:
- Active technical certifications in Microsoft Modern Workplace
Preferred Skills, Education and/ or Certifications:
- Bachelor's degree in business or I.T. related discipline
Equal Opportunity Employer - Including Disabled and Veterans
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