Patient Relations Intern, Lafayette, Louisiana

Essential Duties and Responsibilities:

• Handle inbound calls from patients and customers to address inquiries and route to the appropriate person

• Maintain accurate records of interactions, comments, and escalate complaints as necessary
• Learn and adhere to company policies and procedures regarding patient interactions, data privacy, and compliance standards
• Collaborate with the Patient Relations team to troubleshoot problems and escalate issues as necessary to ensure patient satisfaction.
• Demonstrate professionalism, empathy, and patience in all interactions with customers, maintaining a positive and customer focused attitude.

Minimum Qualifications:

• Currently enrolled in a college or university program

Preferred Knowledge, Skills, and Abilities:

• Strong verbal and written communication skills
• Excellent interpersonal skills including the ability to listen actively, empathize with customers and build rapport
• Basic computer skill and familiarity with Microsoft Office applications and Smartsheet forms
• Ability to work as part of a team

Work hours will be Monday through Friday 9 am – 3:30 pm. lease note this job description is not designed to cover and/or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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